Mansi Patel

Mansi Patel is the Chief Operations Officer at Family Service Association of Greater Elgin (FSA), where she blends strategic leadership with a deep commitment to equity and community impact. Since joining FSA in 2018, she has transformed the organization’s people and operational systems—first as a Human Resources leader and later expanding into Development and agency-wide operations. In her COO role, Mansi leads organizational strategy, people operations, and systems innovation, implementing tools and performance management system to streamline processes and empower staff. She has championed initiatives that strengthen workplace culture, build inclusive pathways for staff, and embed equity into FSA’s programs and community partnerships. A Qualified Administrator of the Intercultural Development Inventory and a recognized equity leader, Mansi leverages over a decade of operational and HR expertise to create thriving teams and drive systemic change, making the communities she serves healthier, stronger, and more inclusive.